Terms of Service

Rev Date: 1/21/25

Supreme Corporation: General Terms and Conditions

Remittance of Payment:

Payment must be remitted to:

Supreme Corporation
325 Spencer Road NE
Conover, NC 28613

Late payments are subject to a 3% late fee of the overdue amount per month (or the maximum rate allowed by law, whichever is higher). The late fee will accrue monthly, beginning on the first day after the due date and continuing until the overdue amount is paid in full. In addition to the late fee, Supreme Corporation reserves the right to suspend or terminate services or shipments if payment remains overdue, without limiting any other remedies available herein or by law.

For ACH/Wire payments, please send remittance information to customerservice1@supremecorporation.com.

Return and Defect Policies

  • Returns are accepted within 30 days of the ship date, subject to a 15% restocking fee. All items must be returned in their original condition and accompany return authorization.
  • Defective or incorrect orders must be reported within 30 days of the invoice date. Unauthorized returns will not be processed.
  • For return authorizations, contact customer service at 1-888-604-6975.
  • When returning items, include a declared value based on the invoice. Supreme Corporation is not responsible for lost or damaged items during transit; claims must be processed through the carrier.

Terms of Sale

  1. Pricing: Prices are subject to change before order confirmation. Taxes, shipping, and other charges will be added as applicable.
  2. Order Confirmation: All sales are governed by these Terms and Conditions and confirmed orders. Any conflicting terms from the buyer are not binding.
  3. Delivery: All deliveries are Ex Works (Incoterms 2020) Supreme’s facility. Delivery schedules are estimates, and Supreme is not responsible for carrier delays or damages.
  4. Ownership: Ownership of the goods remains with Supreme until full payment is received. Customer agrees not to sell, transfer, or otherwise dispose of the goods before payment has been made in full.

Warranty and Liability

  1. Product Warranty:
    • Supreme warrants that all goods conform to published specifications at the time of delivery.
    • Warranty claims must be submitted in writing within 30 days of delivery.
    • Supreme disclaims all other warranties, including implied warranties of merchantability or fitness for a particular purpose.
  2. Customer Responsibility:
    • Misuse, unauthorized modifications, or failure to follow instructions voids the warranty.
    • The buyer is responsible for selecting appropriate goods for their intended use.
  3. Limitations of Liability:
    • Supreme’s liability is limited to the purchase price of the goods.
    • Supreme is not liable for indirect, incidental, or consequential damages, including lost profits.

Specially Manufactured Goods

  1. Custom Orders:
    • Custom orders are non-returnable unless determined to be defective by Supreme.
    • Supreme retains ownership of all intellectual property rights including but not limited to designs, even if based on customer specifications, subject to any signed NDA by parties.
  2. Indemnification:
    • The buyer indemnifies Supreme against direct or third party claims related to any design or use of custom products, including intellectual property disputes.
  3. Prohibition of Copying:
    • Any attempt to copy, replicate, or reverse-engineer Supreme Corporation’s products without prior written consent is strictly prohibited. Violations will result in legal action, including the recovery of treble damages and associated costs.

General Terms

  1. Notices: Notices must be in writing and sent via certified mail, courier, or email to the respective party’s address.
  2. Assignment: The buyer may not assign rights under these terms without Supreme’s written consent.
  3. Jurisdiction: These terms are governed by the laws of the State of North Carolina, and disputes must be resolved in its courts.
  4. Force Majeure: Supreme is not liable for delays or failures caused by events beyond its control, including natural disasters, government actions, or supply chain disruptions.
  5. Entire Agreement: These terms represent the entire agreement between the parties and supersede any prior agreements or understandings.

For any questions or additional information, please contact Supreme Corporation at 1-828-322-6975.